|
Frequently
Asked Questions
Managing your patients’ medication can be complicated,
challenging and stressful. We understand that, and try to answer all of your questions
and concerns. Our team of clinical specialists is available around-the-clock for
emergency services to help you manage all aspects of your patients’ specialty medication
therapy. The following are some of the more common questions from healthcare providers.
Q: How does Ascend SpecialtyRx make a difference
in patient care?
Q: How do I send prescriptions
to Ascend SpecialtyRx?
Q: My staff spends hours each day contacting insurance companies to verify coverage.
Will my staff still have that responsibility?
Q: Are there Enrollment or Prior Authorization forms I should complete and send along
with the prescription?
Q:
When should a patient’s prescription be submitted to Ascend SpecialtyRx?
Q:
How will the specialty medication be shipped?
Q: What if I
wish to speak to a pharmacist after business hours?
Q: Why would I recommend
my patients use a specialty pharmacy instead of their local pharmacy where they
have been going for years?
Q:
How does Ascend SpecialtyRx make a difference in patient care?
| A: | “We
know the status of every patient every month.” This proactive approached has yield an overall 97.8% patient compliance rate
and 94% of our Hepatitis-C patients would recommend our services. |
Q:
How do I send prescriptions
to Ascend SpecialtyRx?
| A: | Valid
prescription orders can be sent to our pharmacy in two ways: |
-
A physician or nurse can call or fax the prescription
to us:
- Telephone Prescriptions:
800.850.9122
- FAX Prescriptions:
800.218.3221
-
To better assist you, our team is currently working on an online ordering process which should be coming soon. In the meantime
Please fill the appropriate Enrollment form and Fax to us
Q:
My staff spends hours each day contacting insurance companies to verify coverage. Will my staff still have that responsibility?
| A: | No,
Ascend SpecialtyRx will handle the insurance
investigation for your patients’ medications, and keep you and your patients informed. |
Q:
Are there Enrollment or Prior Authorization forms I should complete and send along
with the prescription?
| A: | Yes.
To expedite the processing of an order that might require a Prior Authorization,
we recommend that a disease specific Enrollment Form be completed and forwarded
with the prescription(s). |
Q:
When should a patient’s
prescription be submitted to Ascend SpecialtyRx?
| A: | The
patient’s medication will be delivered prior to their treatment start date. So that
our reimbursement counselors have ample time to complete a comprehensive review
of their insurance coverage, fully exhaust all possibilities for reimbursement and
confirm all necessary insurance paperwork, we suggest that the prescription be submitted
as soon as it is available from their physician’s office. |
Q: What if I
wish to speak with a pharmacist after business hours?
| A: | Our pharmacists are available 24 hours a day for
emergencies and can respond to your call any time of the day or night.
During non-business hours, a caller will hear a message instructing
them to call a pager number and a pharmacist will return the call.
Please leave a number that allows us to ensure prompt response.
|
Q:
How will the specialty medication be shipped?
| A: | Generally, all specialty medications are shipped to the patient or physician
by overnight courier in insulated packages meeting manufacturer standards. |
Q: Why would I recommend
my patients use a specialty pharmacy instead of their local pharmacy where they
have been going for years?
| A: | Many injectable drug therapies
are highly specialized, can be very expensive, require specialized pharmacy services
and are not typically available at local retail pharmacies.
At Ascend SpecialtyRx, our
staff is highly trained and experienced in helping manage these therapies. |
|